Where we ship

We ship only to all 50 United States, including Alaska, Hawaii, and Washington State, plus Washington, D.C.

We do not ship to Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, or the U.S. Minor Outlying Islands. We do not accept PO Box, APO, FPO, or DPO delivery addresses.

Order processing

Orders are normally processed within 1–5 business days after payment is confirmed. Weekends and U.S. public holidays are not processing days. Hong Kong public holidays do not affect fulfillment. Processing may take longer during promotions or periods of unusually high order volume.

Orders ship from 2125 Gateway Blvd, Hebron, KY 41048. This fulfillment location is not a return address.

Estimated transit time

Estimated transit time is 2–7 business days from the date the carrier accepts the parcel. This estimate applies to the 48 contiguous states, Alaska, Hawaii, and Washington, D.C. It is an estimate, not a guaranteed delivery date.

Carriers and tracking

Depending on the destination and fulfillment requirements, we may use FedEx, UPS, DHL eCommerce, Amazon Logistics, USPS, OnTrac, SpeedX, GOFO, or YANWEN. Every parcel receives a tracking number, which is sent by email. An order may be split into more than one parcel; each parcel will receive its own tracking number.

Shipping charges

Available shipping methods and charges are shown at checkout and are the final applicable rates. Free shipping may be offered as a limited promotion and is subject to the terms shown at the time of purchase. We do not add a separate Alaska or Hawaii surcharge.

Address changes and cancellations

Customers cannot edit an address or cancel an order themselves after placing it. Contact jason@monkey730.us as soon as possible. If the order has not entered warehouse processing or shipment, we will try to make the requested change or cancellation, but success is not guaranteed. Once an order has shipped, we cannot change its delivery address.

Tracking and delivery problems

• Tracking has not updated: contact us at any time. If tracking remains unchanged for an extended period or the parcel is past its estimated delivery window, we will help contact the carrier.
• Marked delivered but not received: contact us. We will help verify the delivery address, carrier record, and possible reception by household members, neighbors, or a mailroom, then investigate as appropriate.
• Confirmed lost: you may choose a replacement or a refund.
• Returned because the customer supplied an incorrect or undeliverable address: the customer is responsible for the cost of reshipping.
• Damaged in transit: you may choose a free replacement or a refund. Please follow the damaged-item reporting requirements in our Refund Policy.

Questions? Email jason@monkey730.us.