30-day return window

You may request an eligible return within 30 days from the date the carrier marks the order delivered.

Hygiene seal and bundle rules

Each underwear item is individually hygiene-sealed. A 2-pack, multipack, or discounted bundle is eligible for an ordinary return only when the complete set is returned and every item's individual hygiene seal remains intact.

• An item is considered opened when its individual hygiene seal has been opened.
• Opened or tried-on underwear is not eligible for an ordinary return or exchange.
• We do not offer partial cash refunds for a split 2-pack, multipack, or bundle.
• If you are unsure about size, you may open only one item to check the fit and keep the remaining items sealed. The opened item cannot be returned or exchanged. Remaining individually sealed items may be eligible for a size exchange after you contact us.

Promotional pricing does not by itself make an item final sale. Only an item clearly marked “Final Sale” is excluded from ordinary returns.

How to request a return

Email jason@monkey730.us before sending anything. Include your order number and the reason for the request. All returns require approval and return instructions.

Do not send a return to our Hong Kong business address or fulfillment address. The approved U.S. return address is provided only by email after approval. A return sent without approval may not be identifiable, processed, or refunded.

Return shipping

• Ordinary return or change of mind: the customer pays return shipping. Original shipping charges are not refunded.
• Size exchange: the customer pays the cost of returning the eligible sealed item; monkey730 pays the shipping cost for the replacement item.
• Defective, incorrect, or transit-damaged item, or another issue caused by monkey730: monkey730 pays reasonable related shipping costs and, if a return is required, provides the applicable prepaid label or instructions.

Defective, damaged, or incorrect items

You must report a defective, transit-damaged, or incorrect item within 7 days after delivery. Claims submitted after 7 days are not accepted, except where mandatory law requires otherwise.

Please provide clear photos; we may request a video when necessary. You may choose a replacement or refund. The item does not always need to be returned. Do not send it back unless we provide return instructions.

Refund timing

We inspect an approved return within 3 business days after it is received. If approved, we initiate the refund to the original payment method within 2 business days. Your bank or card issuer may need additional time to post the funds.

For an ordinary return, original shipping charges are not refunded and the customer pays return shipping. When the original order had free standard shipping, there is no original shipping charge to refund. For defects, incorrect items, transit damage, or another issue caused by monkey730, we cover reasonable related shipping costs.

If more than 15 business days have passed since we confirmed that the refund was initiated and you have not received it, email jason@monkey730.us.